This is the revolutionary step by Indian government(although it is 2 year old, I didn’t know it till I faced the problem in my train journey) and it is more than 2 years old service which was launched by Indian Railways Minister Suresh Prabhu in 2016. With Clean my coach service any train traveller can request for coach related services like cleaning, water issue or any technical (electricity related) issue.
(Suresh Prabhu launched the “Clean my Coach” service on Friday whereby a passenger can request for a dirty coach to be swept and cleaned by sending a SMS.)
If you are facing any issue in your train journey then follow these steps
1. Just logon to website.
2. Enter your PNR number and mobile number.
3. Select the issue from the drop down.
4. Enter the captcha and send the request.
5. You will receive messages with complaint details and also detail of a person who will do the needful along with contact number. There will be an OTP too.
6. The person will come to you and do the needful(like cleaning or fixing other issues). After completion of the task the person will ask for the OTP. Share this OTP only when your complaint is resolved. So here you decide whether your issue is resolved or not.
This is really useful and needs to be shared. Give it a try whenever you have any issue in your train journey.